Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent to the Terms and Conditions.
The website www.letsgocasino.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, and its wholly-owned subsidiary, Friolion Limited, registered in Cyprus with registration number HE 419102 and registered address Leandrou, 12A 3086, Limassol, Сyprus. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013).
It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
The Casino reserves the right to unilaterally change these Terms and Conditions when a need for it occurs, We will do our best to notify our players of any significant changes by email. However, we do recommend all players revisit this page regularly and check for possible changes.
WHO CAN PLAY
The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
Any bonuses are not available to players from Sweden, including participation in any kind of promotional program, receiving VIP rewards, as well as the exchange of comp points.
Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo Democratic Republic of the Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Cuba, Curaçao, Czechia, Djibouti, Dominica, Dominican Republic, Dutch Caribbean Islands (Curacao, Aruba, Bonaire, St Martin, St Eustatius And Saba), France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Gibraltar, Israel, Jersey, Lithuania, Netherlands, Spain, Turkey, United Kingdom, United States of America, Greece, Belgium, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen , Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Congo, Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Puerto Rico, Hawaii, Czech Republic, Georgia, Serbia, Ukraine, Portugal, Estonia, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of the Congo, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Sint Maarten (Dutch part), Slovakia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe. The following Countries cannot use Crypto Currencies to deposit and play: Argentina, Chile, Mexico, Peru, Puerto Rico and Uruguay. The Casino cannot guarantee the successful processing of withdrawals or refunds in the event that the player breaches this Restricted Countries policy.
AVAILABILITY OF GAMES
Some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.
The use of a VPN is not permitted.
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
Blacklisted Branded Games Territories
The following NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:
* Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
* Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
* Narcos Video Slot must not be offered in the following territories: Indonesia, and South Korea.
* Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
* Fashion TV Video slots must not be offered in the following territories: Cuba, Jordan, Turkey, and Saudi Arabia.
* Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
Players from Canada are not eligible to play any games from NYX.
Please note that certain games may not be accessible on devices with older operating systems. Each game provider may have different levels of support for older operating systems, and as such, we strongly recommend using the latest software available for your mobile device to ensure full access to all games and features.
The website allows playing for the following currencies: AUD, EUR, USD, CAD, NOK, BRL, BTC, BCH, ETH, LTC, DOG, USDT.
FEES AND TAXES
The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence. If a user made a deposit and did not place any wagers, we reserve the right to cover our fees in case the user requests a withdrawal.
All deposits need to be wagered x1 before withdrawal. In case several deposits were made with no gaming activity, the player has to wager the total amount of these deposits prior to withdrawal. Otherwise, the Casino reserves the right, at its sole discretion, to charge a fee for the processing of the deposit(s) and the withdrawal requested.
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.
DISCLAIMER OF LIABILITIES
The player is aware of the fact that gambling on the website may lead to losing money. The Casino is not liable for any possible financial damage arising from the use of the website.
The Casino is not liable for any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit the player’s access to the website or prevent the player from uninterrupted play.
In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
If the Casino mistakenly credits your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the pay tables, human error or otherwise, the amount and/or the winnings from such bonus will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
The Casino, its directors, employees, partners, and service providers:
•do not warrant that the software or the Website is/are fit for their purpose;
•do not warrant that the software and Website are free from errors;
•do not warrant that the Website and/or games will be accessible without interruptions;
•shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
You hereby agree to fully indemnify and not hold accountable the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
USE OF PLAYER ACCOUNT
Each player can create only one personal user account. Creating multiple user accounts by a player can result in the termination of the accounts and suspension of all payouts. The casino reserves the right to reject a deposit refund request in case a duplicate account is detected. The player shall not provide access to their user account or allow any third parties, including but not limited to minors, to use the website on their behalf. The website can only be used for personal purposes and shall not be used for any type of commercial profit. Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Company staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated. Any returns, winnings or bonuses that the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Account and/or any actions in the account may be terminated or temporarily blocked until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) within one (1) month from the date of the request for withdrawal, the account will be locked, since you have failed to pass the KYC procedure.
The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
* participating in any type of collusion with other players,
* development of strategies aimed at unfaithful winnings,
* fraudulent actions against other online casinos or payment providers,
* chargeback procedures with a credit card or denial of some payments made,
* going bankrupt in the country of his residence,
* providing incorrect information about personal data during registration,
* low-risk roulette play when the player places equal bets on both black and red or even and odd covering 25 or more out of 37 numbers on the table. (Placing bets on both black and red covers 36 of 37 possible numbers),
* other types of cheating.
The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.
In the event of a chargeback, the casino reserves the right to:
* charge the player an amount equivalent to the player's available balance funds to compensate for damages and expenses resulting from the chargeback;
* claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
* close the player's account and/or discard all and any winnings gained as a result of such an action or attempt to perform such an action.
The administration of the casino reserves the right to call its players if regarded as a necessary part of verification. The account will not be verified and the winnings will not be processed until a conversation with the manager takes place(the call is made via the phone number provided for the player's account). In case the phone number is invalid or missing, giving grounds to suspect fraud, the casino reserves the right to terminate the account and confiscate the winnings. If the player does not pass the procedure within one month, the account will be permanently closed and the winnings confiscated. Such actions may help to reduce fraudulent actions and avoid negative practices in the future. In case the player has a duplicate account with bonuses, or the same ID, or used a few accounts in the same browser, or the same playing scheme at both accounts, the casino reserves the right to terminate such accounts and withhold the winnings. If a customer avails of registration-free spins while his/her country differs from IP address, the administration of the casino reserves the right to terminate such accounts and withhold the winnings in order to avoid negative practices in the future. If a customer or group of customers are suspected of abusing a promotion, the Casino reserves the right to void the bonus and any winnings.
Abusing a promotion means:
•Making maximum allowed bets on high-variance games in order to increase balance.
•Decreasing stake after a big hit and switching to low variance game.
The Casino has zero tolerance for advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that the Company reserves the right to void bonuses and any winnings from such bonuses, for reasons:
•use of stolen cards;
•creating more than one account in order to get an advantage from casino promotions;
•providing incorrect registration data;
•any other actions which may damage the Casino.
The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice. The Casino reserves the right to retain payments if suspicion or evidence exists of manipulating the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
In order to verify a player`s account, casino management may request documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case the player does not have the opportunity to provide documents in either of the above-mentioned alphabets, the casino reserves the right to demand video verification where the player shows his/her documents.
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interest and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
The Website offers a variety of payment methods. They include Interac, VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please note that all payments with Paysafe are processed via Dama N.V.
Contact our support team at [email protected] to inquire about the payment methods which are most favourable for your country of residence.
Using third-party payments is prohibited. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third-party accounts.
Please note that the minimum deposit amount is AUD/CAD/EUR/USD 20, NOK 200, BRL 100 or an equivalent. The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method.
Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to deposits made through the CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.
The minimal amount for withdrawal is AUD/CAD/EUR/USD 20, NOK 200, BRL 100 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.
The Casino reserves the right to request verification documents before being able to process your withdrawal, in line with standard KYC (Know Your Customer) procedures, even if similar or other documentation has previously been provided by you.
The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
All withdrawals are typically processed within 4 hours; however, in certain cases, additional checks may be necessary, including but not limited to gameplay review and document verification, which could extend the processing time.
Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
All Bank Transfer payouts are in principle processed within three (3) banking days, however, in some cases, it may take up to 7-10 banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino and are in our experience limited to the equivalent of EUR 16.
The maximum withdrawal amount processed to a player is 7,500 AUD/CAD, 5,000 EUR/USD, 50,000 NOK, 25,000 BRL per day, 15,000 AUD/CAD, 10,000 EUR/USD, 100,000 NOK, 50,000 BRL per week, 45,000 AUD/CAD, 30,000 EUR/USD, 300,000 NOK, 150,000 BRL per month. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
If you win more than 15,000 EUR (or currency equivalent), the Casino reserves the right to divide the payout into monthly installments of a maximum of 15,000 EUR (or currency equivalent) until the full amount is paid out.
All progressive jackpot wins will be paid in full.
Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
A refund request will only be considered if made within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if the Player alleges that another individual has accessed his/her Player Account.
If you have funded your account with a Credit Card, we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
The documents required for the review of any refund request are proof of identity, proof of address and proof of payment method/s used.
Before a refund is processed, all bonuses and winnings in your balance will be deducted when calculating the amount to be refunded.
In case you need to request a refund please contact our customer support team by e-mail at [email protected]
In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, notifying all the appropriate authorities and parties.
All costs that may occur upon refund procedure are on the player.
An inactive (dormant) account is a Player Account that a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
You authorize the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.
You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.
You are free to contact our customer service team according to the instructions found on the Website to make any complaints regarding our services. The complaints are handled in the support department and escalated in the organization of the Casino in the case the support personnel did not solve the case immediately. You will be informed about the state of the complaint to a reasonable level. The casino is to acknowledge a complaint started by the account holder only. It is forbidden to hand over or sell your complaint to a third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account
Any formal complaint should be filed using our Complaints email address [email protected] and for any complaints to be considered official and therefore be a “formal “complaint, they must include the following information: 1. The helpdesk ticket number allocated when the issue was initially raised with Customer Support. 2. An explanation of the reason you are not satisfied with the outcome of the initial investigation by Customer Support, and 3. The customer’s expectation of how the complaint should be resolved.
You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of the value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, the entity in any way shape or form.
All disputes which may arise between you and the Casino including their successors in title under the general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.