1. GENERAL
Playing at Let’s Go Casino is all about entertainment!
And we are very proud of it!
Gambling at Let’s Go Casino should be great entertainment. However, sometimes people may lose control while gambling and it is good to keep track of the amount of time and money spent at the casino.
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
2. THE IMPORTANCE OF RESPONSIBLE GAMBLING
Responsible gambling, sometimes referred to as safer gambling, can mean everything from knowing how games work to knowing what to do and where to get help when gambling stops being fun. The responsible gambling practices we have established protect our players from harm by empowering them with information and tools to keep their play safe. Responsible gambling is preventative and can stop harm before it starts.
But that’s not all…safer gambling can also help you enjoy your playing experience more! Imagine spending more than you planned to because you didn’t know how to make a wager. Not very much fun, right? But if you learn how the games work, understand the odds of winning and have realistic expectations about winning, you might find that you’ll have a better time!
3. PERSONAL LIMITS
You can contact our customer support at [email protected] and we will assist you to set up any limits or to understand any of the features available.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected].
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.
4. SELF-EXCLUSION BY REQUEST
You may also contact our support team at [email protected] and inform us about your decision to stop gambling with us for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.
If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.
Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits.
5. SELF-ASSESSMENT QUESTIONNAIRE
The self-assessment is a questionnaire to be used to determine whether gambling for you has become more of an issue or problem, rather than entertainment.
Yes/No answers are not valid unless there is a full explanation for each answer.
Thinking about the last 12 months…
1. Have you bet more than you could really afford to lose?
2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
3. When you gambled, did you go back another day to try to win back the money you lost?
4. Have you borrowed money or sold anything to get money to gamble?
5. Have you felt that you might have a problem with gambling?
6. Has gambling caused you any health problems, including stress or anxiety?
7. Have people criticized your betting or told you that you had a gambling problem, regardless of whether or not you thought it was true?
8. Has your gambling caused any financial problems for you or your household?
9. Have you felt guilty about the way you gamble or what happens when you gamble?
Assessment
Did you answer YES to one or more of the above questions? If so, please speak to our Customer Support team who are trained to deal with responsible gambling and can help you.
6. EXTERNAL HELP
You may contact any of the following organizations for consultation and support:.
7. PROTECTION OF MINORS
The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for a proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
We realise that due to a wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information: